Thank you for shopping with everlanem.shop.

This Shipping, Returns & Refunds Policy explains our shipping methods, delivery estimates, order tracking, delivery issues, returns, exchanges, refunds, and procedures for faulty or damaged products.

everlanem.shop offers women's fashion clothing, including dresses, mini dresses and skirts, fashion jeans, skirts, slim-fit trousers, and other women's apparel.

This policy applies to purchases made through everlanem.shop.

Nothing in this policy excludes, restricts, or modifies any rights or remedies that cannot legally be excluded under the Australian Consumer Law.

1. Free Standard Shipping

All orders placed through everlanem.shop receive FREE Standard Shipping.

There is no minimum purchase amount required to qualify for standard free shipping.

Standard Shipping Cost: FREE

Customers will not be charged a standard shipping fee at checkout for eligible orders covered by this policy.

2. Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The delivery estimate begins after your order has been successfully confirmed and accepted for processing.

Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including:

• Carrier delays.

• Severe weather.

• Public holidays.

• High-volume shopping periods.

• Transportation disruptions.

• Incorrect or incomplete delivery information.

• Remote delivery locations.

• Customs or border processing where applicable.

• Other unexpected logistical events.

We will make reasonable efforts to have orders delivered within the stated timeframe.

3. Order Processing

After your order has been placed, we will review and process it for fulfilment.

You will normally receive an order confirmation using the email address provided at checkout.

Orders may be subject to payment verification, fraud prevention checks, product availability, and verification of delivery information before fulfilment.

If there is a significant issue affecting your order, we may contact you at the email address provided during checkout.

4. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully check your:

• Full name.

• Street address.

• Apartment or unit number, where applicable.

• Suburb or city.

• State or territory.

• Postal code.

• Contact information.

If you discover an error in your delivery information, contact us immediately at:

info@everlanem.shop

We will make reasonable efforts to update the information before dispatch.

However, we cannot guarantee that an address can be changed after an order has entered fulfilment or has been dispatched.

5. Order Tracking

Where tracking is available for your shipment, tracking information may be sent to the email address associated with your order.

Tracking information may take some time to become active after the carrier receives the shipment.

Tracking updates are provided by the applicable shipping carrier and may occasionally be delayed.

6. Multiple Shipments

In some circumstances, products from the same order may be shipped separately.

If your order is divided into multiple shipments, the parcels may arrive on different dates.

You will not be charged additional standard shipping fees because an order is divided into multiple shipments.

7. Delivery Delays

If your order has not arrived within the expected delivery period, please contact:

info@everlanem.shop

Please include your order number so we can review the shipment information.

We will investigate the delivery status and assist with an appropriate resolution.

A temporary tracking delay does not necessarily mean that a parcel has been lost.

8. Lost Packages

If tracking information indicates that a shipment has been lost or if the parcel has not been delivered after a reasonable investigation, please contact:

info@everlanem.shop

We will review the circumstances with the shipping provider.

Where we are responsible for providing a remedy under applicable law, we will provide an appropriate solution, which may include replacement or refund.

9. Packages Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, we recommend that you:

• Check around the delivery location.

• Check with other members of your household.

• Check with neighbours where appropriate.

• Check any safe delivery location.

• Review any delivery notice left by the carrier.

If you still cannot locate the parcel, contact us at info@everlanem.shop.

We will review the available delivery information and assist you with the matter.

10. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If any clothing item has been damaged during transportation, contact:

info@everlanem.shop

Please provide:

• Your order number.

• A description of the problem.

• Clear photographs of the damaged product.

• Photographs of the packaging where reasonably available.

We will assess the issue and provide an appropriate remedy in accordance with this policy and applicable Australian consumer law.

RETURNS & REFUNDS

11. 30-Day Voluntary Return Policy

In addition to any rights you may have under Australian Consumer Law, everlanem.shop provides a voluntary 30-day return period for eligible change-of-mind returns.

You may request an eligible return within:

30 days from the date your order is delivered.

To begin a return, contact:

info@everlanem.shop

Please do not return products without first contacting us and receiving return instructions.

12. Clothing Return Conditions

Because we sell women's fashion clothing, eligible change-of-mind return items must meet the following conditions:

• The clothing must be unworn other than reasonable fitting or trying on.

• The clothing must be unwashed.

• The clothing must not have been altered.

• The clothing must be free from stains.

• The clothing must be free from makeup or cosmetic marks.

• The clothing must be free from perfume or other strong odours.

• The clothing must be free from deodorant marks.

• The clothing must not show signs of extended wear.

• Original tags must remain attached where supplied.

• The item must include its original packaging where reasonably applicable.

• The item must be returned in a condition suitable for resale.

• Proof of purchase must be provided.

This voluntary return policy may apply to eligible clothing such as:

• Dresses.

• Mini dresses.

• Mini skirts.

• Fashion jeans.

• Skirts.

• Slim-fit trousers.

• Other women's fashion clothing sold by everlanem.shop.

These conditions apply to voluntary change-of-mind returns and do not limit your rights where a product is faulty or otherwise fails to satisfy a consumer guarantee.

13. Trying On Clothing

Customers may reasonably try on clothing to determine whether the size and fit are suitable.

However, clothing returned under our voluntary change-of-mind policy must not show evidence of actual use beyond reasonable fitting.

Please take care when trying on clothing to avoid:

• Makeup stains.

• Cosmetic marks.

• Perfume.

• Deodorant marks.

• Damage.

• Stretching.

• Alterations.

• Other signs of wear.

Items that show evidence of use beyond reasonable fitting may not qualify for a voluntary change-of-mind return.

14. Size and Fit

We encourage customers to review the product description and available size information before placing an order.

Differences in fit caused solely by choosing an unsuitable size generally constitute a change-of-mind return rather than a product fault, provided that the product supplied matches its stated description and sizing information.

Eligible size-related returns may be accepted under our voluntary 30-day return policy.

This does not affect your statutory rights where the item does not correspond with its description, measurements, or other applicable consumer guarantees.

15. How to Request a Return

To request a return, email:

info@everlanem.shop

Please include:

• Your order number.

• Your name.

• The email address used for your order.

• The product you wish to return.

• The reason for the return.

• Photographs if the product is damaged, defective, incorrect, or otherwise has an issue.

We will review your request and provide the appropriate return instructions.

Returns sent without following the provided return instructions may experience processing delays.

16. Change-of-Mind Returns

We voluntarily accept eligible change-of-mind returns requested within 30 days after delivery, provided the item satisfies the return conditions in this policy.

Examples of change-of-mind situations may include:

• You no longer want the item.

• You selected the wrong size.

• You selected the wrong style.

• You do not like how the garment fits.

• You prefer another colour or product.

• You ordered an item by mistake.

For approved change-of-mind returns, customers are responsible for return shipping costs.

17. Return Shipping for Change-of-Mind Returns

Customers are responsible for return shipping costs when returning an item solely because of a change of mind.

We recommend using a trackable shipping service.

Customers should retain the shipping receipt and tracking information until the return has been received and processed.

We are not responsible for a voluntary change-of-mind return parcel that is lost before reaching the designated return destination, except where applicable law provides otherwise.

18. Faulty, Defective, or Damaged Clothing

If you receive clothing that is:

• Faulty.

• Defective.

• Damaged.

• Unsafe.

• Significantly different from its description.

• Incorrectly supplied.

• Not of acceptable quality.

• Not reasonably fit for a disclosed purpose.

please contact:

info@everlanem.shop

Include your order number and photographs showing the issue where reasonably possible.

We will assess the product and provide an appropriate remedy consistent with applicable Australian consumer law.

19. Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

The voluntary 30-day return period in this policy does not impose a 30-day limit on rights that you may have under Australian Consumer Law.

If a product fails to comply with an applicable consumer guarantee, your available remedy depends on the nature and seriousness of the problem.

Nothing in this policy is intended to exclude, restrict, or modify any consumer guarantee or statutory remedy that cannot lawfully be excluded.

20. Major Problems

Where a product has a major failure under applicable Australian consumer law, you may have the right to reject the product and choose between remedies available under the law, which may include a refund or replacement.

A major problem may arise in circumstances recognised by Australian consumer law, including where a product:

• Would not have been purchased by a reasonable consumer who knew about the problem.

• Is significantly different from its description.

• Is substantially unfit for its normal purpose and cannot easily be fixed within a reasonable time.

• Is substantially unfit for a particular disclosed purpose and cannot easily be fixed within a reasonable time.

• Is unsafe.

Any remedy will be provided in accordance with the Australian Consumer Law.

21. Minor Problems

Where a product fails to meet an applicable consumer guarantee but the problem is not major, we may choose an appropriate remedy permitted by law.

Depending on the circumstances, this may involve repair, replacement, or another appropriate solution.

If the problem cannot be remedied within a reasonable time, additional rights may become available under applicable law.

22. Incorrect Items

If we send you a product different from the one you ordered, contact:

info@everlanem.shop

Please provide:

• Your order number.

• The product ordered.

• The product received.

• Clear photographs of the item received.

After verifying the issue, we will arrange an appropriate solution.

You will not be required to pay reasonable return shipping costs where we incorrectly supplied the product and applicable law requires us to cover those costs.

23. Missing Items

If part of your order is missing, please first check whether the order has been divided into multiple shipments.

If the missing item is not being shipped separately, contact:

info@everlanem.shop

Provide your order number and details of the missing product.

We will investigate the matter and provide an appropriate resolution.

24. Exchanges

If you would like to exchange an eligible garment for another size or eligible variation, please contact:

info@everlanem.shop

Exchange requests must generally be made within the voluntary 30-day return period for change-of-mind exchanges.

Exchanges are subject to:

• Product availability.

• Return eligibility.

• The condition of the returned item.

If the requested replacement is unavailable, an eligible refund may be offered instead.

Nothing in this exchange policy limits remedies available for faulty or non-compliant goods under Australian Consumer Law.

25. Sale and Discounted Items

Sale and discounted clothing may qualify for voluntary returns where the item otherwise satisfies the eligibility conditions in this policy.

Promotional or discounted pricing does not remove statutory consumer rights.

If a sale item is faulty or otherwise fails to satisfy an applicable consumer guarantee, it will be handled according to applicable Australian consumer law.

26. Return Inspection

When your return is received, we may inspect the clothing to confirm:

• The returned product matches your order.

• The product satisfies applicable voluntary return conditions.

• There are no signs of wear inconsistent with reasonable fitting.

• Tags remain attached where applicable.

• The item has not been washed or altered.

• The item is free from stains, strong odours, cosmetic marks, or damage.

This inspection requirement for voluntary returns does not reduce or exclude statutory rights relating to faulty goods.

27. Refund Approval

After receiving and assessing an eligible returned item, we will notify you regarding the outcome of the return.

If approved, the applicable refund will be initiated to the original payment method.

We aim to initiate approved refunds within 5 business days after completing our assessment of the returned product.

28. Refund Processing Time

After we initiate a refund, your bank, payment provider, or card issuer may require additional time to process and display the funds.

This financial institution processing period is outside our direct control.

If you have received confirmation that a refund has been processed but it has not appeared after a reasonable period, please contact your bank or payment provider first and then contact us if further assistance is required.

29. Original Payment Method

Refunds are normally issued to the original payment method used to place the order.

For security and fraud-prevention reasons, we generally cannot redirect a refund to an unrelated payment method or another person's account.

30. Refund Amount for Change-of-Mind Returns

For approved voluntary change-of-mind returns, the refund will generally cover the purchase price paid for the eligible returned product.

Because all orders receive free standard shipping, there is normally no original standard shipping charge to refund.

The customer remains responsible for change-of-mind return shipping costs unless we agree otherwise.

31. Return Costs for Faulty Products

Where a product is faulty, damaged, incorrect, or otherwise fails to comply with an applicable consumer guarantee, return costs will be handled according to Australian consumer law.

Where the law requires us to bear reasonable return costs, customers will not be required to bear those costs.

Please contact info@everlanem.shop before returning a faulty product so that appropriate return arrangements can be provided.

32. Refunds for Lost or Undelivered Orders

If an order is confirmed as lost or cannot be delivered after reasonable investigation, we will provide an appropriate resolution according to applicable law.

Depending on the circumstances, this may include:

• Replacement of the affected item.

• Refund of the affected item.

• Another remedy agreed with the customer.

33. Refused or Unclaimed Deliveries

If a package is returned because:

• Delivery was refused.

• The parcel was not collected.

• An incorrect address was provided.

• Required delivery information was incomplete.

we will review the circumstances before determining the appropriate resolution.

Any deduction for actual re-delivery or return costs will only be made where permitted by law.

This does not apply where the delivery problem was caused by us or where applicable law provides the customer with another remedy.

34. Order Cancellations

If you want to cancel an order, contact us as soon as possible at:

info@everlanem.shop

We will make reasonable efforts to process your cancellation request if the order has not entered fulfilment.

Once an order has been processed or dispatched, cancellation may no longer be possible.

After delivery, eligible products may instead be returned according to this policy.

35. Order Changes

If you need to change a size, colour, product, or delivery information after ordering, contact:

info@everlanem.shop

We cannot guarantee that changes can be made after an order has entered processing.

Where an order can no longer be changed, you may use the applicable return procedure after receiving the product.

36. Proof of Purchase

We may require reasonable proof of purchase when processing a return, refund, exchange, or consumer guarantee claim.

Proof of purchase may include:

• Order confirmation.

• Order number.

• Payment record.

• Other information that allows us to verify the transaction.

37. Fraudulent or Abusive Returns

We may investigate return or refund requests where there is reasonable evidence of:

• Fraud.

• Deliberate product damage.

• Return manipulation.

• Use of products followed by improper return attempts.

• False claims.

• Abuse of promotional offers.

• Other improper use of our return process.

We may refuse a voluntary return where there is reasonable evidence of abuse.

However, this provision does not permit us to refuse a remedy that a consumer is legally entitled to receive under Australian law.

38. Consumer Rights Take Priority

The voluntary policies provided by everlanem.shop are additional to your statutory rights.

If any part of this policy conflicts with a mandatory right or remedy under Australian Consumer Law or another applicable law, the mandatory legal right or remedy will prevail to the extent of the inconsistency.

39. Changes to This Policy

We may update this Shipping, Returns & Refunds Policy from time to time to reflect changes to:

• Our shipping procedures.

• Our fulfilment operations.

• Our return procedures.

• Shopify functionality.

• Applicable laws or regulatory requirements.

The latest version will be published on everlanem.shop.

Changes will not remove or reduce statutory consumer rights relating to purchases already made.

40. Contact Us

For questions concerning shipping, delivery, tracking, returns, exchanges, refunds, damaged products, faulty products, incorrect orders, or other order-related matters, please contact:

everlanem.shop

Email: info@everlanem.shop

We will review your enquiry and provide assistance in accordance with this policy and applicable Australian consumer protection laws.