Privacy policy

 

This Privacy Policy describes how everlanem.shop (“everlanem.shop”, “we”, “us”, or “our”) collects, uses, discloses, stores, and otherwise handles personal information when you visit our website, make a purchase, communicate with us, or otherwise use our services.

We respect your privacy and are committed to handling personal information responsibly and transparently. Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable privacy and consumer protection laws.

By using everlanem.shop, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website and services, we may collect personal information including:

• Your name.

• Billing address.

• Shipping address.

• Email address.

• Telephone number.

• Order and transaction information.

• Products purchased or viewed.

• Account information, where an account is available.

• Customer service communications.

• Returns, refunds, and exchange information.

• Payment-related information.

• Device and browser information.

• Internet Protocol (IP) address.

• Website usage and interaction information.

• Cookie and similar technology information.

• Marketing preferences.

• Information you voluntarily provide to us.

We aim to collect only information that is reasonably necessary for our business activities and the operation of our online store.

2. Information You Provide Directly

You may provide personal information to us when you:

• Place an order.

• Create or manage a customer account.

• Contact customer support.

• Request a return, refund, or exchange.

• Subscribe to marketing communications.

• Participate in a promotion or survey.

• Submit information through our website.

• Communicate with us by email or through other available communication channels.

If you choose not to provide information required to process an order or provide a requested service, we may be unable to complete the transaction or provide that service.

3. Information Collected Automatically

When you visit or use everlanem.shop, certain information may be collected automatically through technologies such as cookies, pixels, log files, software development tools, and similar technologies.

This information may include:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Referring website.

• Pages viewed.

• Products viewed.

• Shopping cart activity.

• Search activity.

• Approximate location derived from technical information.

• Date and time of visits.

• Interaction with website features.

• Advertising or marketing attribution information.

We may use this information to operate the website, understand customer behaviour, improve performance, prevent fraud, maintain security, and improve our services.

4. How We Use Personal Information

We may use personal information for purposes including:

Processing Orders

We use personal information to:

• Process and confirm orders.

• Process payments.

• Arrange shipping and delivery.

• Send order confirmations.

• Provide delivery updates.

• Handle returns, refunds, and exchanges.

• Resolve order-related problems.

Customer Service

We may use your information to:

• Respond to questions.

• Provide customer support.

• Resolve complaints.

• Investigate delivery or product issues.

• Communicate regarding your account or purchases.

Website Operation and Improvement

We may use information to:

• Operate and maintain our website.

• Improve website functionality.

• Analyse website performance.

• Understand how customers use our store.

• Develop and improve products, services, and customer experiences.

Security and Fraud Prevention

We may process information to:

• Detect suspicious activity.

• Prevent fraud.

• Protect transactions.

• Protect customers and our business.

• Enforce our terms and policies.

• Maintain the security and integrity of our website.

Legal and Regulatory Purposes

We may use or disclose personal information when reasonably necessary to:

• Comply with applicable laws.

• Respond to lawful government or regulatory requests.

• Establish, exercise, or defend legal claims.

• Investigate suspected fraud or unlawful activity.

• Protect our legal rights and interests.

5. Shopify

Our online store is hosted and supported by Shopify.

Shopify provides the e-commerce technology that allows us to operate our online store, process transactions, manage orders, and provide related services.

When you visit everlanem.shop, place an order, or otherwise interact with our store, Shopify may process personal information in connection with providing its platform and services to us.

Shopify may also use affiliated companies, infrastructure providers, and subprocessors to provide its services.

Shopify's own handling of personal information is governed by its applicable privacy documentation and legal terms.

6. Payment Information

Payments made through our website may be processed by Shopify and/or third-party payment service providers.

Depending on the payment method selected, payment providers may collect information such as:

• Payment card details.

• Billing information.

• Transaction information.

• Authentication information.

We generally do not directly store complete payment card numbers where payment information is processed securely by third-party payment providers.

Payment providers handle information according to their own privacy and security practices.

7. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate and improve everlanem.shop.

Cookies may be used for purposes including:

• Remembering shopping cart contents.

• Maintaining website sessions.

• Remembering customer preferences.

• Enabling checkout functionality.

• Website security.

• Fraud detection.

• Website analytics.

• Measuring website performance.

• Understanding customer interactions.

• Advertising and marketing, where applicable.

Some cookies are necessary for the website to function correctly, while others may be used for analytics, personalisation, or advertising purposes.

Where required by applicable law, you may be provided with options to manage non-essential cookies through available customer privacy controls.

You can also configure your browser to block or delete certain cookies. However, disabling necessary cookies may affect the functionality of the website.

8. Marketing Communications

If you have consented to receive marketing communications, or where otherwise permitted by applicable law, we may send information about:

• Products.

• Promotions.

• Special offers.

• Store updates.

• Other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the communication or by contacting us at:

info@everlanem.shop

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary in connection with an order, account, customer service request, or other transaction.

9. Disclosure of Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

• Shopify.

• Payment processors.

• Shipping and logistics providers.

• Fulfilment providers.

• Customer service providers.

• Website hosting and infrastructure providers.

• Analytics providers.

• Information technology providers.

• Fraud prevention and security providers.

• Marketing and advertising service providers, where applicable.

• Professional advisers such as accountants, auditors, insurers, or legal advisers.

• Government agencies, regulators, courts, or law enforcement authorities where required or permitted by law.

We do not disclose personal information solely for unrelated purposes unless authorised by you or permitted or required by applicable law.

10. Shipping and Fulfilment Providers

To deliver your purchases, we may provide relevant information to shipping carriers, logistics companies, fulfilment partners, and related service providers.

Information provided may include:

• Customer name.

• Shipping address.

• Contact information.

• Order details.

• Delivery instructions.

These providers use the information as necessary to process, transport, track, and deliver orders and provide associated services.

11. International and Cross-Border Processing

Because we use Shopify and may use international payment processors, technology providers, shipping providers, fulfilment partners, cloud infrastructure, and other service providers, personal information may be processed, stored, or accessed in countries outside Australia.

Privacy protections in other countries may differ from those available in Australia.

Where Australian privacy laws apply to a cross-border disclosure of personal information, we will take steps required by applicable law in connection with that disclosure.

12. Data Security

We take reasonable administrative, technical, and organisational measures designed to protect personal information against:

• Loss.

• Misuse.

• Interference.

• Unauthorised access.

• Unauthorised modification.

• Unauthorised disclosure.

We also rely on service providers, including Shopify and payment processors, that implement their own security measures.

However, no method of transmitting information over the internet or electronically storing information can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect account credentials and should not share passwords with unauthorised persons.

13. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

• Providing products and services.

• Processing and documenting transactions.

• Maintaining business and accounting records.

• Handling returns and refunds.

• Resolving disputes.

• Preventing fraud.

• Enforcing agreements.

• Complying with legal, taxation, accounting, or regulatory obligations.

When personal information is no longer reasonably required, we may securely delete, destroy, or de-identify it where appropriate and subject to applicable legal requirements.

14. Access to Personal Information

Where applicable under Australian privacy law, you may request access to personal information that we hold about you.

To request access, contact:

info@everlanem.shop

We may need to verify your identity before providing access to personal information.

In certain circumstances permitted by law, access may be limited or refused. Where required, we will provide an explanation for such a decision.

15. Correction of Personal Information

We aim to keep personal information accurate, complete, relevant, and up to date where appropriate.

If you believe personal information we hold about you is inaccurate, incomplete, outdated, or misleading, you may request correction by contacting:

info@everlanem.shop

We may request information reasonably necessary to verify your identity and the requested correction.

16. Requests to Delete Personal Information

You may contact us to request deletion of certain personal information.

We will consider deletion requests in accordance with applicable law and our legal obligations.

We may need to retain certain information where reasonably necessary for:

• Completing transactions.

• Maintaining financial or taxation records.

• Preventing fraud.

• Resolving disputes.

• Establishing or defending legal claims.

• Complying with applicable laws.

17. Privacy Choices

Depending on the technologies used on our store and the rights available under applicable law, customers may have options to:

• Unsubscribe from marketing communications.

• Manage certain cookie preferences.

• Request access to personal information.

• Request correction of personal information.

• Request deletion of eligible personal information.

• Raise a privacy complaint.

Requests can be sent to info@everlanem.shop.

18. Automated Tools and Fraud Prevention

Our store, Shopify, payment providers, and other service providers may use automated systems and technologies to assist with activities such as:

• Fraud detection.

• Transaction risk assessment.

• Website security.

• Spam prevention.

• Payment processing.

• Service functionality.

Where applicable law requires additional disclosure regarding automated processing or automated decisions, we will provide the information required by law.

19. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

If you follow a third-party link, information you provide to that third party will be governed by its own privacy practices.

everlanem.shop is not responsible for the privacy practices, security, content, or operation of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third parties before providing personal information.

20. Children's Privacy

Our website and services are intended for customers who are legally capable of making purchases or who use our services with appropriate parental or guardian involvement.

We do not knowingly seek to collect personal information from children where doing so would be inappropriate or unlawful.

If you believe a child has provided personal information to us inappropriately, please contact info@everlanem.shop so that we can review the matter and take appropriate action.

21. Business Transfers

If everlanem.shop is involved in a merger, acquisition, restructuring, financing transaction, sale of assets, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction where permitted by law.

Any personal information involved will remain subject to applicable privacy requirements.

22. Legal Disclosure

We may disclose personal information if we reasonably believe disclosure is necessary or required to:

• Comply with applicable law.

• Respond to a lawful court order.

• Respond to a legally valid government request.

• Enforce our agreements and policies.

• Protect the rights, property, or safety of our customers, business, or others.

• Detect or investigate fraud, security incidents, or unlawful activity.

23. Privacy Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can review your concern.

everlanem.shop
Email: info@everlanem.shop

Please provide sufficient information for us to understand and investigate your complaint.

We will review privacy complaints and aim to respond within a reasonable period.

If Australian privacy legislation applies to our handling of your personal information and you are not satisfied with our response, you may have the right to raise the matter with the relevant Australian privacy regulator.

24. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to:

• Our business practices.

• Our website and services.

• Shopify functionality.

• Technology.

• Service providers.

• Legal or regulatory requirements.

The updated version will be published on everlanem.shop, and the “Last Updated” date at the beginning of this policy may be revised accordingly.

We encourage customers to review this Privacy Policy periodically.

25. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information has been handled, please contact:

everlanem.shop
Email: info@everlanem.shop

We will review privacy-related enquiries and respond in accordance with applicable laws and our obligations.