At everlanem.shop, we want you to be satisfied with your purchase. This Return and Refund Policy explains the conditions and procedures for returns, refunds, exchanges, damaged or faulty products, and order-related issues.

This policy applies to purchases made through everlanem.shop and operates in addition to any rights and remedies available to customers under the Australian Consumer Law (ACL).

Australian Consumer Law

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement, as permitted by applicable law. You may also be entitled to compensation for reasonably foreseeable loss or damage resulting from the failure.

If a product does not meet a consumer guarantee but the problem is not a major failure, we may provide an appropriate remedy, such as a repair or replacement, within a reasonable time.

Nothing in this Return and Refund Policy is intended to exclude, restrict, or modify any rights or remedies that cannot lawfully be excluded under Australian law.

30-Day Return Policy

In addition to your rights under the Australian Consumer Law, everlanem.shop offers a voluntary 30-day return period for eligible change-of-mind returns.

You may request a return within 30 days after the date your order is delivered.

To qualify for a change-of-mind return, the item must:

• Be unused, unworn, and in the same condition in which you received it.

• Be returned with all original tags, labels, packaging, accessories, and components.

• Be free from stains, marks, damage, alterations, odours, or signs of use.

• Include proof of purchase or other information that allows us to verify your order.

Items that do not meet these conditions may not qualify for a voluntary change-of-mind return.

These conditions do not limit your rights where an item is faulty, damaged, unsafe, incorrectly described, or otherwise fails to comply with the Australian Consumer Law.

How to Request a Return

Before returning any item, please contact us at:

Email: info@everlanem.shop

Please include:

• Your order number.

• The email address used to place the order.

• The name of the item you wish to return.

• The reason for your return.

• Photographs or other evidence if the item is damaged, defective, incorrect, or has another product-related issue.

Once your request has been reviewed, we will provide return instructions, including the appropriate return destination.

Please do not send a return to an address without first receiving return instructions from everlanem.shop, as doing so may delay the processing of your return.

Change-of-Mind Returns

Customers are not automatically entitled to a refund under the Australian Consumer Law simply because they change their mind, order the wrong product, no longer want the product, or find the same or a similar product elsewhere at a different price.

However, eligible products may be returned under our voluntary 30-day return policy provided they satisfy the conditions stated above.

For approved change-of-mind returns, the customer is responsible for the cost of returning the product unless otherwise agreed by everlanem.shop.

Original shipping charges, if any, are generally not refundable for change-of-mind returns.

Faulty, Damaged, or Defective Items

Please inspect your order after delivery and contact us as soon as reasonably possible if your item:

• Arrives damaged.

• Is defective or faulty.

• Is unsafe.

• Is materially different from its description.

• Is missing essential components.

• Is not reasonably fit for the disclosed purpose for which it was purchased.

• Is the wrong item.

Contact info@everlanem.shop and provide your order details and clear photographs showing the issue where reasonably possible.

We will assess the matter and provide an appropriate remedy in accordance with the Australian Consumer Law.

Where a return is required because the product is faulty, damaged, incorrect, or otherwise fails to meet applicable consumer guarantees, everlanem.shop will not require the customer to bear reasonable return costs where Australian law requires those costs to be borne by the seller.

Incorrect Items

If you receive an item different from the item you ordered, please contact us at info@everlanem.shop.

Please provide your order number and photographs of the product received.

After verification, we will arrange an appropriate remedy, which may include replacement of the incorrect product or a refund, depending on the circumstances and your rights under applicable law.

Missing Items

If an item is missing from your delivered order, please contact info@everlanem.shop with your order number and details of the missing item.

We will review the order and shipping information and provide an appropriate resolution after verifying the issue.

Exchanges

If you would like to exchange an eligible product because you selected the wrong size, colour, or variation, please contact info@everlanem.shop within 30 days of delivery.

Change-of-mind exchanges are subject to product availability and the return eligibility requirements stated in this policy.

If the requested replacement product is unavailable, we may offer another available option or process an eligible refund.

Your statutory rights regarding faulty or non-compliant products are not affected by this voluntary exchange policy.

Return Shipping Costs

For voluntary change-of-mind returns, customers are responsible for the cost of return shipping.

We recommend using a trackable shipping method and keeping your shipping receipt until your return has been completed.

For products that are faulty, damaged, incorrect, or otherwise fail to comply with applicable consumer guarantees, return shipping costs will be handled in accordance with the Australian Consumer Law.

Return Shipping Responsibility

Customers are responsible for ensuring that change-of-mind return items are packaged appropriately and securely for transportation.

everlanem.shop is not responsible for change-of-mind return parcels that are lost before being received by the designated return location. We therefore recommend using a shipping service that provides tracking.

This provision does not limit any rights or remedies that apply under Australian law.

Refund Process

Once your returned product has been received and inspected, we will review whether it qualifies for a refund.

If the refund is approved, we will initiate the refund to the original payment method.

We aim to initiate approved refunds within 5 business days after completing our assessment of the returned item.

After the refund has been initiated, the time required for the funds to appear in your account may vary depending on your bank, card issuer, payment provider, or financial institution.

Refund Amount

For approved voluntary change-of-mind returns, the refund generally covers the purchase price of the eligible returned product.

Return shipping costs and original shipping charges, if any, are generally not refundable for voluntary change-of-mind returns unless otherwise agreed.

Where a refund is provided because a product fails to meet a consumer guarantee under the Australian Consumer Law, the refund and any associated costs will be handled according to the customer's statutory rights.

Refunds to the Original Payment Method

Approved refunds will normally be returned to the original payment method used for the purchase.

We generally cannot redirect a refund to a different card, bank account, or payment method unless required or permitted by the relevant payment provider or applicable law.

Sale and Promotional Items

Items purchased during a sale, discount, or promotional event may still qualify for our voluntary 30-day change-of-mind return policy unless specific promotional conditions stated before purchase provide otherwise.

Regardless of any sale or promotional conditions, customers retain all rights and remedies available under the Australian Consumer Law for faulty or non-compliant products.

A discount or sale price does not remove statutory consumer rights.

Order Cancellations

If you wish to cancel an order, please contact info@everlanem.shop as soon as possible.

We will attempt to accommodate cancellation requests where the order has not yet been processed or dispatched.

Once an order has entered processing or has been dispatched, we may be unable to cancel it. After delivery, an eligible item may instead be returned in accordance with this Return and Refund Policy.

Nothing in this section limits any cancellation right available under applicable law.

Refused or Unclaimed Deliveries

If an order is returned because the customer refused delivery, failed to collect the parcel, or provided incorrect or incomplete delivery information, we will review the circumstances before determining whether a refund is available.

Any deduction relating to actual return or re-delivery costs will only be applied where lawful and appropriate.

This does not affect customer rights where the delivery problem was caused by everlanem.shop, the carrier acting on our behalf, or where statutory rights otherwise apply.

Suspected Fraud or Abuse

We reserve the right to investigate return or refund requests where there is reasonable evidence of fraud, abuse, manipulation, or misuse of our return process.

We may request additional information reasonably necessary to verify a claim.

Nothing in this section allows everlanem.shop to refuse remedies that a customer is legally entitled to receive under the Australian Consumer Law.

Proof of Purchase

We may request reasonable proof of purchase when processing a return, exchange, or refund request.

Acceptable proof may include an order confirmation, order number, payment record, or other information that enables us to identify the transaction.

Contact Us

If you have any questions about this Return and Refund Policy or need assistance with a return, refund, exchange, faulty product, damaged item, or incorrect order, please contact us:

everlanem.shop
Email: info@everlanem.shop

We will review your request and provide assistance in accordance with this policy and applicable Australian consumer protection laws.

Policy Updates

We may update this Return and Refund Policy from time to time to reflect changes to our practices, operations, legal obligations, or regulatory requirements.

The version published on everlanem.shop will apply subject to applicable law. Any update to this policy will not remove or reduce consumer rights that cannot legally be excluded, restricted, or modified under the Australian Consumer Law.